Authors

Victoria Hatton

Victoria Hatton is a Senior Associate in the education team at UK and Ireland law firm

All articles by Victoria Hatton
Schools complaints: 3 case study lessons for school leaders
A legal expert shares three examples of common difficulties that schools have faced with parent complaints – and advice on how to avoid long-running disputes
Compliance
30 September 2026
Scales of justice with number three
3 ways to tackle the rise in AI-generated complaints
With AI exacerbating the problem of a surge in complaints to schools, helping parents to complain more effectively is the key to easing the burden, write two experts in education law
Compliance
22 January 2026
digital finder pressing bad review
Key questions to shape your school’s complaints policy
Can schools have an ‘unreasonable complaints’ policy? Can parents record meetings? And do you have to investigate all complaints no matter how outlandish?
Compliance
4 July 2024
Key questions to shape your school’s complaints policy
The legal view: Handling a rise in vexatious complaints
After ÌÇÐÄVlog reported on schools being inundated with complaints, a lawyer offers advice on how to deal with them
General
13 March 2024
The legal view: Handling a rise in vexatious complaints