BTEC Level 1 Business Units B10, B12 and B13 | 3 Student Workbooks | 97-Page Complete Bundle

**TITLE** BTEC Level 1 Business Units B10–B13 | 3 Student Workbooks | **DESCRIPTION** A comprehensive **BTEC Level 1 Business student workbook bundle covering Units B10, B12 and B13**, p This bundle supports learners in developing practical business and employability skills across **event organisation, financial record keeping, customer communication and office administration**. Designed for accessible, structured learning, the workbooks help students build confidence with key vocational business concepts while completing activities that encourage practical application of their knowledge and skills. **THIS BUNDLE INCLUDES:** **B10 – Contribute to Running an Event | 32-Page Student Workbook** Supports learners in understanding how to contribute effectively to the planning and running of an event. Topics include: • Event planning and preparation • Different types and purposes of events • Roles and responsibilities • Working as part of an event team • Resources and equipment • Communication and teamwork • Health and safety considerations • Supporting the delivery of an event • Reviewing event performance • Developing practical employability skills **B12 – Communicating with Customers | 19-Page Editable Student Workbook** Develops the communication and customer service skills learners need when interacting with customers. Topics include: • Importance of effective customer communication • Different types of customers • Customer needs and expectations • Verbal communication • Written communication • Non-verbal communication • Face-to-face customer communication • Telephone and digital communication • Professional behaviour • Listening and questioning skills • Responding appropriately to customers • Developing positive customer relationships **B13 – Developing Routine Office Administration Skills | 25-Page Student Workbook** Supports learners in developing the practical administrative skills required in a modern workplace. Topics include: • Introduction to office administration • Administrative roles and responsibilities • Routine office tasks • Workplace communication • Handling information • Filing and record keeping • Using office equipment • Organising documents • Professional workplace behaviour • Time management and organisation • Accuracy and attention to detail • Developing employability and administrative skills Together, these four workbooks provide a structured approach to developing **practical business, administration, finance, customer service, communication, teamwork and employability skills**. Ideal for **classroom teaching, guided learning, independent study, homework, portfolio development, assignment preparation, revision and vocational skills development**. This bundle is particularly useful for teachers looking for ready-to-use resources across several BTEC Level 1 Business units while maintaining a consistent structure and approach for learners. • B10 Contribute to Running an Event – 32 pages • B12 Communicating with Customers – 19 pages • B13 Developing Routine Office Administration Skills – 25 pages **SEO KEYWORDS / TAGS** , customer service workbook, customer communication, office administration workbook, administration skills, business administration resources, employability skills, vocational business, vocational education, business communication, customer service skills, workplace skills, office skills, teamwork skills, financial skills, Level 1 Business teaching resources, BTEC teaching resources, student workbooks, Business student workbook, Business teacher resources, employability resources, vocational skills resources **COPYRIGHT** © 2026 Coffee Owed. All rights reserved. This resource bundle and all original content created by Coffee Owed, including original written explanations, activities, layouts, graphics and resource design, are protected by copyright and licensed for educational use by the individual purchaser and/or their authorised educational institution only. Original Coffee Owed content may not be reproduced, redistributed, resold, republished, uploaded to websites or file-sharing platforms, incorporated into another commercial resource, or made publicly available without prior written permission from the copyright holder. Pearson, BTEC and associated qualification names, specifications and trademarks remain the property of their respective rights holders. Any third-party materials remain the property of their respective copyright owners. This resource is independently produced and is not endorsed by, affiliated with, sponsored by or produced by Pearson Education Limited.