TITLE

BTEC Level 1 Business Units B10–B13 | 3 Student Workbooks |
DESCRIPTION

A comprehensive BTEC Level 1 Business student workbook bundle covering Units B10, B12 and B13, p

This bundle supports learners in developing practical business and employability skills across event organisation, financial record keeping, customer communication and office administration.

Designed for accessible, structured learning, the workbooks help students build confidence with key vocational business concepts while completing activities that encourage practical application of their knowledge and skills.

THIS BUNDLE INCLUDES:

B10 – Contribute to Running an Event | 32-Page Student Workbook

Supports learners in understanding how to contribute effectively to the planning and running of an event.

Topics include:

• Event planning and preparation
• Different types and purposes of events
• Roles and responsibilities
• Working as part of an event team
• Resources and equipment
• Communication and teamwork
• Health and safety considerations
• Supporting the delivery of an event
• Reviewing event performance
• Developing practical employability skills

B12 – Communicating with Customers | 19-Page Editable Student Workbook

Develops the communication and customer service skills learners need when interacting with customers.

Topics include:

• Importance of effective customer communication
• Different types of customers
• Customer needs and expectations
• Verbal communication
• Written communication
• Non-verbal communication
• Face-to-face customer communication
• Telephone and digital communication
• Professional behaviour
• Listening and questioning skills
• Responding appropriately to customers
• Developing positive customer relationships

B13 – Developing Routine Office Administration Skills | 25-Page Student Workbook

Supports learners in developing the practical administrative skills required in a modern workplace.

Topics include:

• Introduction to office administration
• Administrative roles and responsibilities
• Routine office tasks
• Workplace communication
• Handling information
• Filing and record keeping
• Using office equipment
• Organising documents
• Professional workplace behaviour
• Time management and organisation
• Accuracy and attention to detail
• Developing employability and administrative skills

Together, these four workbooks provide a structured approach to developing practical business, administration, finance, customer service, communication, teamwork and employability skills.

Ideal for classroom teaching, guided learning, independent study, homework, portfolio development, assignment preparation, revision and vocational skills development.

This bundle is particularly useful for teachers looking for ready-to-use resources across several BTEC Level 1 Business units while maintaining a consistent structure and approach for learners.

• B10 Contribute to Running an Event – 32 pages
• B12 Communicating with Customers – 19 pages
• B13 Developing Routine Office Administration Skills – 25 pages

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COPYRIGHT

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