Work skills practice for taking a phone message on a placement or in a part time job. Pupils learn what goes on a message pad, what to say on the phone and how to read a message back, then practise with six made up callers that you read aloud.

Includes a message pad guide, a phone script, six read aloud caller messages, six message pads, 12 task cards on tricky calls (fast talkers, no name given, angry callers, personal details) and a full answer key.

This pack is about taking messages for other people. Making your own everyday calls is covered in the separate Phone Skills pack. 9 A4 pages.

Keywords: phone messages, employability, work skills, office skills, listening, supported internship, SEND, post-16, reception skills, communication