Explore some of the skills and roles involved in working in retail with your students. This pack contains activities, discussion ideas, printable resources, films and slides to support interactive lessons based in your classroom. Based on real-world M&S customer service training resources, and providing opportunities for students to gain and develop knowledge and skills, the activities are relevant and fun.

Learning Objectives

Gain skills and knowledge in preparing for employment in retail, especially customer service
Learn about M&S as an iconic British retailer and as an employee
Identify, record and reflect on the skills demonstrated

Learning Outcomes

Develop communication skills using language in a workplace context
Follow instructions to complete tasks, using functional, creative and practical skills
Work independently and as a team
Have fun and enjoy achievements