A whole-school parent contact log built to catch what falls through the cracks - the “I meant to call them back” moment, made visible automatically.

What’s included:

Every contact linked to a student and year group -searchable, not just chronological
Method dropdown (Phone, Email, In Person, Message, Letter, Other) and completion tracking, colour-coded
Automatic overdue follow-up detection - any agreed action past its follow-up date and not yet marked complete is counted for you, no manual checking required
A live Summary tab: contact volume by method, completion rate, outstanding and overdue counts

Who it’s for: DSLs, pastoral leads, Heads of Year, or reception/admin teams responsible for logging and following through on parent communication.

Focused specifically on parent contact. For full caseload management - RAG-rated cases, a closed-case archive, training log and agency referral tracking -see the DSL Case Management Tracker.