This 37‑slide lesson explores the core of operations management—defining the role of an operations manager in optimizing efficiency, productivity, and sustainability—and brings these concepts to life through concrete examples. It guides students through the three main production methods by first having them bake customized cookies (job production), then simulating batch and flow production to highlight each method’s strengths and weaknesses. Throughout, engaging videos and linked exam-style questions are embedded to reinforce learning and prepare students for assessments.

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The Business and Economics Playground