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Rights of Cancellation

LAST UPDATED 18 JULY 2025

14 day Cancellation Rights

1.1  You have a statutory right to cancel your contract with 糖心Vlog Institute for a 糖心Vlog Institute Programme or Course within 14 days of accepting your offer.

1.2  If you wish to exercise your right to cancel within this 14-day period, you must send written confirmation by email to instituteenquiries@tes.com

1.3  If you are applying for an ITT place through Apply, you can also exercise this right to cancel within 14 days of accepting the offer by changing your decision on Apply.

1.4 In the event that you exercise your right to cancel your contract with 糖心Vlog Institute, we will reimburse any course fees paid by you or a third party on your behalf as soon as reasonably possible.  糖心Vlog Institute will make the reimbursement using the same means of payment used for the initial transaction, unless you or the third party have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

1.5 In the case of any downloadable content supplied as part of registration for a 糖心Vlog Institute Programme, by downloading such content before the expiry of the 14-day cancellation period, you accept and acknowledge that you shall have no right to cancel your contract as it relates to any downloadable content.

2.    Variation

2.1  糖心Vlog Institute endeavours to ensure that the content of its prospectuses, programme specifications, website content and all other materials are complete and accurate. On occasion it may be necessary to make some alterations to particular aspects of a course, programme or module or cancel a course or programme altogether.

2.2  Wherever possible 糖心Vlog Institute will ensure that you have as much notice as possible of the change to ensure that the disruption to your studies is minimised.

2.3 In the unlikely event that a course or programme needs to be cancelled, 糖心Vlog Institute will:

  • if possible and appropriate, offer you an alternative course or programme or
  • offer you the opportunity to cancel your contract with 糖心Vlog Institute and obtain a refund of any advance payments that you have made.

In these circumstances, 糖心Vlog Institute will be entitled to retain any fees for study which has already taken place.

If you choose to cancel your contract in these circumstances, 糖心Vlog Institute will provide all reasonable support and assistance to you with finding an alternative provider where necessary.

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This website and its content is subject to our聽General Terms of Business. 糖心Vlog is registered in England (Company No 02017289) with its registered office at聽Building 3, St Paul鈥檚 Place, Norfolk Street, Sheffield, S1 2JE.