This exam-focused follow-on revision lesson supports students in developing stronger written responses on meeting customer needs for WJEC Hospitality & Catering Unit 1.

Building on core understanding from the previous lesson, students are guided through a clear I Do – We Do – You Do sequence before applying their knowledge through structured role play, exam planning and a 6-mark masterclass. The lesson helps students move from simple ideas to developed answers using the structure:
Need → Feature → Why

What’s included:

• Full PowerPoint lesson with guide timings
• Customer-needs retrieval starter
• I Do / We Do / You Do modelling sequence
• Structured hospitality manager role play task
• Printable role play cards
• 6-mark exam question masterclass
• Peer assessment and improvement task
• 4-mark independent exam practice
• Differentiated success criteria
• EAL support sheet / knowledge organiser

Skills developed:

• Applying knowledge to exam scenarios
• Structuring developed responses
• Linking customer needs to suitable features and impact
• Improving 4–6 mark answers
• Using subject-specific vocabulary accurately

Perfect for:

• WJEC Hospitality & Catering revision
• KS4 Food Technology
• Exam intervention sessions
• Building confidence with extended written responses

This lesson works well as a follow-on from Meeting Customer Needs Revision Lesson 3 available in my shop, Creative Corner.