This ready to use teaching PowerPoint supports delivery of BTEC Level 3 Travel and Tourism Unit 4: Managing the Customer Experience in Travel and Tourism.

The resource has been created to help teachers deliver the full unit content in a clear, structured and learner friendly way. It is designed around the specification content and supports learners in understanding how effective customer service contributes to organisational success, how to demonstrate customer service skills, how to review performance, and how organisations monitor and improve the customer experience.

This PowerPoint is suitable for classroom delivery, revision, guided learning, independent tasks and assignment preparation.

What is included?

• Full teaching PowerPoint for Unit 4
• Structured lessons covering the unit content
• Starter activities included throughout
• Plenary activities included throughout
• Embedded Equality, Diversity and Inclusion
• Embedded British Values
• Stretch and challenge tasks
• Differentiated activities to support mixed ability learners
• Teacher led explanations
• Learner discussion tasks
• Scenario based customer service activities
• Customer complaint and communication activities
• Links to assignment preparation
• Professional layout suitable for classroom use

Unit coverage includes:

• Internal and external customers
• Customer expectations and satisfaction
• Factors influencing customer decisions
• Importance of first impressions
• Customer service communication skills
• Managing complaints
• Face to face and telephone customer service
• Reviewing own customer service performance
• Adding value through customer service
• Monitoring and improving customer experience
• Use of technology in customer service
• Creating a customer focused organisation

This resource is ideal for teachers, tutors and assessors delivering BTEC Level 3 Travel and Tourism. It can be adapted to suit your own learners, centre delivery model and assignment deadlines.

Suggested price

£29.99