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EDEXCEL GCSE BUSINESS 1.2.1 CUSTOMER NEEDS 121 COMPLETE LESSON

EDEXCEL GCSE BUSINESS 1.2.1 CUSTOMER NEEDS 121 COMPLETE LESSON

Subject: Business and finance

Age range: 14-16

Resource type: Lesson (complete)

Last updated

14 August 2025

docx, 3.32 MB
docx, 3.32 MB
pptx, 5.17 MB
pptx, 5.17 MB

This is a complete lesson and includes a Teacher’s PowerPoint and a student worksheet. It is written by Sarah Hilton and includes the following topics:

Identifying and understanding customer needs:
• What customer needs are:
price
quality
choice
convenience
•The importance of identifying and understanding customers:
generating sales
business survival

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