A complete T Level Digital Support Technician Content Areas 1-3 resource pack delivering 90 structured lessons across a comprehensive 30-week programme.
Detailed resource description
Deliver Digital Support Technician Occupational Specialism Content Areas 1, 2 and 3 through a complete, sequenced programme designed for the T Level Technical Qualification in Digital Support and Security.
The approved Digital_Support_Technician_Content_Areas_1-3_SOL_30_Weeks structures delivery across 30 weeks, three 90-minute lessons each week and 135 local delivery hours.
The programme combines explicit teaching with service-desk simulations, operating-system and application labs, risk activities, configuration demonstrations, deployment practice, remote-support cases, source evaluation and increasingly independent vocational work.
What’s included
Approved 30-week Scheme of Learning with 90 lessons.
30 weekly PowerPoint decks featuring theory, worked examples, assessment and speaker notes.
90 editable worksheets, providing a student resource for every lesson.
22 independent-study homework sheets, scheduled after every fourth lesson.
30 fictional vocational scenarios for applying knowledge in workplace contexts.
4 cumulative revision workbooks designed to consolidate learning across the programme.
Teacher Resource Index and indicative answers to support navigation, assessment and confident delivery.
Curriculum and vocational coverage
The Scheme of Learning develops occupational competence across areas including:
Security controls and security awareness
Risk management and threat assessment
Disaster recovery and business continuity
Encryption and backups
UK GDPR, Data Protection Act 2018 and Computer Misuse Act
ISO 27001, PCI DSS, NCSC and OWASP
Secure network architecture
Active Directory and Group Policy
DHCP and DNS
IT service management and troubleshooting
End-user devices
Desktop, mobile and server operating systems
Application installation and configuration
Operating-system deployment
Remote support and access
Mobile-device management
Monitoring and asset management
Technical documentation
Source evaluation and professional communication
Practical and vocational learning
Learners work with service-desk and ticketing simulations alongside Windows, Linux, macOS, Android and iOS demonstrations or isolated virtual machines. The planned environment also includes Active Directory labs, imaging and deployment tools, Microsoft 365 or an approved equivalent, VPN and remote-support labs, MDM simulations, monitoring and logging tools.
The programme therefore supports the development of practical skills relevant to progression into roles such as Digital Support Technician, IT Service Desk Analyst, Desktop Support Technician, End User Computing Technician and Junior Systems Support.